April Update

Starting this April, the standard response time commitment across all active engagements drops from 48 hours to 24 hours. For priority tier clients the commitment is same business day.

This is not a policy change in isolation. It reflects a structural change in how engagements are staffed — each active client now has a dedicated point of contact rather than a shared account management pool.

What Stays the Same

The quality bar for what gets shipped does not change. Faster response does not mean faster decisions made poorly. It means less time waiting and more time moving.

What This Means for New Clients

Anyone starting an engagement from this month forward defaults to the new structure. Existing clients transition automatically with no action required.